Refund policy
At Oud Al Yasmine, we are committed to providing you with high-quality fragrances and a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns:
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Returns must be initiated within 30 days of the delivery date.
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Items must be unused, unopened, and in their original packaging (including any cellophane wrap or protective seals).
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Products that have been opened or used are not eligible for return due to hygiene and safety reasons.
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Proof of purchase (order confirmation or receipt) is required.
Damaged or Defective Items:
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery:
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Email [support@yourbrand.com] with your order number and a clear photo of the damaged item and packaging.
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We will assess the issue and provide either a replacement or a refund.
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You may be asked to return the damaged product at no cost to you.
How to Initiate a Return:
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Contact our Customer Care Team at [support@yourbrand.com] with your order number and reason for return.
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We’ll guide you through the return process and provide a return shipping label if applicable.
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Securely package the item(s) and return them according to our instructions.
Refunds:
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After we receive and inspect your return, we will notify you of your refund status.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping fees (if any) are non-refundable unless the return is due to our error or a damaged product.
Non-Returnable Items:
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Items marked as final sale
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Opened, used, or tampered-with products.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
If you have any questions, feel free to reach out to our support team. We’re here to help!
Oud Al Yasmine
Customer Care
Email: Info@OudAlYasmine.com
Phone: 0490 685 173